Nattou support

Frequently Asked Questions

How to set up the Nattou playpen

How to use the Nattou rockers

Can I receive a catalog by post?

We do not send Nattou catalogs by post at the moment. However, you can browse through our catalogs online in the collections section.

Are Nattou toys approved by safety standards?

We make every effort to guarantee that Nattou baby products are only the highest quality. Nattou products comply with all valid safety standards and regular testing procedures.

Even in the design process, our talented team is thinking of your baby’s safety and development . During production, we check the quality check at every stage. And finally, before shipment, all Nattou cuddly and doudou toys pass a metal detector and undergo a final inspection, in order to make sure they meet our requirements.  However, every  soft toy still remains 100% handmade baby toy, from start to finish.

What do you have to do when your Nattou product is broken?

Nattou does not handle repairs, replacement of parts and replacement of our products directly. For these issues, please contact your point of sale.

We take quality seriously, and all our products have a two-year warranty for any manufacturing defects, so please make sure to keep your receipt! If your cuddly or doudou is still under warranty, you can contact the store where you bought it and work out the problem. .

Recall Lapidou Pacifinders - March 2018

March 2018

Dear Customer,

Nattou considers the safety of young children its first priority!

We have been notified that in rare cases the knot of the Nattou silicone pacifinder chain may come loose so that the beads can become accessible to the baby. Nattou takes this issue very seriously!!
It only concerns the items mentioned below.

We ask you to stop using the Nattou silicone pacifinder immediately and bring it back to our store in order to receive a full refund.

Nattou apologizes for any inconvenience the may cause.

Best regards,
The Nattou team



Download the PDF manual.

Playpen basic

Download the PDF manual.

Playpen comfort

Download the PDF manual.

Play crib

Download the PDF manual.


Download the PDF manual.

Stuffed playmat

Download the PDF manual.


Download the PDF manual.

Other questions?

Feel free to contact us with a more specific question. On working days we will try to answer your question within 24 hours.