Frequently Asked Questions
Recall Lapidou Pacifinders - March 2018
Nattou considers the safety of young children its first priority!
We have been notified that in rare cases the knot of the Nattou silicone pacifinder chain may come loose so that the beads can become accessible to the baby. Nattou takes this issue very seriously!!
It only concerns the items mentioned below.
We ask you to stop using the Nattou silicone pacifinder immediately and bring it back to our store in order to receive a full refund.
Nattou apologizes for any inconvenience the may cause.
The Nattou team
How to set up the Nattou playpen
How to use the Nattou rockers
Can I receive a catalog by post?
We do not send Nattou catalogs by post at the moment. However, you can browse through our catalogs online in the collections section.
Are Nattou toys approved by safety standards?
We make every effort to guarantee that Nattou baby products are only the highest quality. Nattou products comply with all valid safety standards and regular testing procedures.
Even in the design process, our talented team is thinking of your baby’s safety and development . During production, we check the quality check at every stage. And finally, before shipment, all Nattou cuddly and doudou toys pass a metal detector and undergo a final inspection, in order to make sure they meet our requirements. However, every soft toy still remains 100% handmade baby toy, from start to finish.
What do you have to do when your Nattou product is broken?
Nattou does not handle repairs, replacement of parts and replacement of our products directly. For these issues, please contact your point of sale.
We take quality seriously, and all our products have a two-year warranty for any manufacturing defects, so please make sure to keep your receipt! If your cuddly or doudou is still under warranty, you can contact the store where you bought it and work out the problem. .
Feel free to contact us with a more specific question. On working days we will try to answer your question within 24 hours.